Order Processing and Refunds: Refunds will not be processed for any reports once the order reaches the "processing" stage (assigned to an Astrologer). Users assume full responsibility for their order once it enters this stage.
If a user wishes to cancel an order before execution, they must contact customer support within 1 hour of payment. Refund eligibility will be at the discretion of the website.
Technical Issues: Any technical delays or glitches experienced during report generation will not be grounds for a refund. Users acknowledge that timelines are approximate, and efforts will be made to adhere to them.
Incorrect Information: Refunds will not be issued for orders placed with incorrect information. Users must verify their details before submitting an order. If corrections are needed, requests must be made to customer support within 1 hour of service execution.
Damaged Products: Refunds for damaged products will not be processed. Users accept responsibility for any damage that occurs after delivery. For orders via "Cash on Delivery," users will be charged for the product and any applicable shipping or customs fees if returned.
Subscription Services: Refunds on a pro-rata basis may be considered for delays in subscription activation or for damage incurred during transit.
Product Representations: Product images are for reference only. While the website strives to deliver products as displayed, no refunds will be granted based on differences between representations and actual products.
Medical and Astrological Services: Services and products sold are not intended to replace professional medical or philosophical advice. The website disclaims any liability regarding the efficacy of astrological products.
Call with Astrologer Feature: Refunds will not be issued for calls not answered due to incorrect contact information. Users are responsible for maintaining an active phone connection during consultations.
Refund Deductions: All refunds will be subject to deductions for transaction fees and shipping costs. This includes customs duties or other incurred charges.
Payment Issues: If experiencing server issues while making payments, users should check if their bank account has been debited before retrying.
If debited, contact customer support immediately.
If not debited, initiate a new transaction.
Cancellation Rights: The website reserves the right to refuse or cancel orders for any reason, including service unavailability or pricing errors. If an order is canceled after payment, a full refund will be issued.
Refund Process: Users agree to allow the quality audit team to review consultation recordings to determine refund eligibility. Refunds may be credited to the user's account within 72 hours after analysis.
Conditions for Refund: Refunds will be considered in cases of:
Network issues affecting call quality.
Inability of the consultant to communicate fluently in the specified language.
Delays in responses from the consultant.
Inappropriate or irrelevant responses to queries.
Note: No refunds will be issued for lack of accuracy in consultations.
Shipping Policy: No physical products are shipped worldwide. Products requiring delivery are only available within specific regions.
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